This help platform is exclusive to the technical incidences (failures) in the system that do not allow a procedure or project to follow the flow established in its programming.
For procedural questions related to permitting, status of cases, orientation of processes related to procedures/filing, projects or request of documents or guidance related to the process of electronic filing of a project profile or procedure, you must use the "Chat" button in the actions of the procedure or communicate with:
If your procedure is evaluated by the OGPe:
- Office of the OGPe Secretariat at 787-721-8282, ext. 16382, 16384 y 16388
- Service Representative at 787-721-8282, exts. 16301, 16302, 16304, 16305, 16306 y 16309.
If your procedure is evaluated by a Consortium, Autonomous Municipality or External Entity to the OGPe:
- You must call the office of the corresponding entity.